Overview
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Position: Product Trainer/Consultant
Reports to: Client Services Director
Salary: £20K to £30K plus bens & mileage allowance (salary dependant on experience)
Summary
This position involves working as part of a team to train and support on all aspects of the Cascade software however payroll will be the main focus for this role. You must be a good team player but also be able to work on your own intiative building up and maintaining good relationships with our client base.
You must be willing to travel and stay away from home frequently as this role is mainly working on our clients' sites UK wide.
The role is key to the successful operation and future growth of Cascade and gives the right candidate a real chance to make a difference to this small team.
Core Responsibilities
- Training our clients staff on the Cascade suite including HR ,Training , Recruitment and Payroll
- Implementation of Cascade from data transfer through to consultancy/training with the customer
- To quickly become an expert on all the Cascade HR and Payroll modules, particularly focusing on the payroll system
- Manage the customers expectations and make key descions when necessary
- Provide second-line support to the help desk, including first line cover for sickness and holidays.
- Assist in the testing and quality assurance of any new Cascade features
- Liaise with clients to qualify and document their requirements for new features or enhancements to existing ones
- Assist in the revision of existing documentation to reflect enhancements and new features in future releases of the software
- Attend and present at Cascade user groups
- Attend, demo and liaise with new prospects at HR and Payroll shows
Critical Success Factors
- To be able to communicate effectively with colleagues and customers
- To be able to think outside the box and put forward ideas to improve our way of working, products and services
- To be receptive to new challenges
- To be able to create concise documentation
- To be able to feed back and deal quickly and efficiently with any issues that may arise
- To be able to create good working relationships with our clients
- To be able to create good working relationships with the rest of the Cascade team
- Highly PC Literate –including Microsoft Office
Essential Skills
- At least 2 years experience of payroll processing from start to finish
- Up to date knowledge of SSP ,SMP and payroll legislation
- Knowledge of BACS payments,Tax,NI,P45’s,P46’s and P60’s
- The willingness and ability to travel within the UK with over night stays - must be able to drive & have own car
- Quick to learn
- First class written and spoken communication skills.
- Confident working alone and building up good relationships with new clients
- First class organisational skills
- Strong initiative skills, demonstrated in an imaginative approach to creating and delivering training courses, support and new ideas
- To be self motivated and capable of working without supervision
Essential IT Skills
- Microsoft Office (Core products Word, Excel, Internet Explorer etc.)
- Highly PC Literate
- Microsoft Outlook
Future Prospects
Cascade is a youthful and progressive I.T. company who are growing organically year on year. It offers challenging positions to intelligent, hardworking individuals, and actively encourages it's junior members to take up more senior roles as the company continues to expand. Working within Cascade therefore offers excellent opportunities for career progression.
The successful candidate will be ideally placed to either continue a career in applications training, or move into pre / post sales support, or customer account management. The importance of the company's training and customer services functions will continue to grow in line with future expansion of both its client base and product range.
The company
Cascade Human Resources Limited provide Intranet-based Self-service HR and Payroll solutions to small, medium and large enterprises across the UK.
We operate from a bright and cheerful suite of offices in a stylish, renovated Manor House in Pudsey, West Leeds (approximately 5 miles from Leeds city centre). We have parking within our own grounds and gardens and plenty of additional free spaces in an adjoining municipal car park.
The Manor House is situated on the edge of the town centre next door to a sports hall with a fully equipped gym and swimming pool. There is a bus station within 3 minutes walk and the main Leeds ring road is less than a mile away. There is a large variety of local shops, a market place and park only minutes walk away, ideal for lunchtime visits.
Apply Today
To apply for this role, please contact us.
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