Client Comments


I would like to thank you for everything you have done for the Personnel team these past few months to ensure a smooth transfer from the Propath database to Cascade. I've always found your team to be extremely helpful and professional, especially Mark who has had to put up with us all down here this past week............. He has been a great support and I'm sure he is also no doubt a huge asset to your business. Once again thank you very much.
Allison Bladon
HR Manager
Countryside Properties PLC
"Just wanted to say thank you and ask you to convey our thanks to all your colleagues, for all the help and assistance this week. We have all been impressed with the quality of the customer service as well as the cheerful can do approach of you all. Once again, thanks for your patience and support."
Jan Lowe
HR & Training Officer
Festival Housing Group
"I thought it appropriate to let you know that we have just spent another day with Owen and yet again are delighted with the overall performance of Cascade and particularly their people. Owen has worked through the day at a meticulous speed, going over areas of concern, ensuring understanding and going into detail where necessary. After a full day of workflow training I think I speak for all when I say we are left enthusiastic, knowledgeable and raring to go. Very much down to the person as well as the product. Please ensure that the relevant managers are informed of our positive feedback."
Helen Ratcliffe
HR Manager
ALLFORD HALL MONAGHAN MORRIS LLP
"Feedback so far is excellent and everyone is more than happy with the system. Fantastic, easy to use and quick too, great to have access to own details and update on line - very 21st century."
Kerry Price
National Housing Federation
"I think these tools are just fantastic! The System Designer is great I can create loads of screens, it's so easy to use!" Graham Shellard
Linc Cymru Housing
"We looked at a number of alternatives but finally chose Cascade because we believed that your system was the most comprehensive solution for our needs, and we could see that there was a clear evolution to the way it has developed over the years, giving us confidence that it is strongly fit for purpose." Lynn Setchell
Customer Experience Director
Hotel Chocolat
"Your staff are very helpful and knowledgeable on the product, not to mention "human", which helps mere mortals like us get to grips with what seemed to be such a major change. We get on very well with the staff at Cascade and feel they are friends as well as suppliers. We are happy to recommend them as an excellent provider of HR online solutions." Tracy Isbell
Weymouth and Portland Housing
"We rolled Cascade out to our employees this year and the response has been the best I've ever seen for a piece of software" Graham Shellard
Information Systems Manager
Linc Housing
"Mark Goodwin was an excellent trainer who was not only knowledgeable and enthusiastic but also extremely helpful. I was astonished as to how much material we managed to cover in 4 days worth of training and made many useful tweaks to the system that helped APMG from the offset. The training was not only useful but also enjoyable, which is a rare thing having been trained on a variety of HR systems in previous roles. His sensitivity in responding to a personal matter that impacted on the Manager's Self Service roll-out was much appreciated."

"Together with the support back at Head Office in order to make adjustments to the system, the customer service I have received at Cascade has been second to none. Nothing is too much trouble which has remained true from the initial visit from Carl Agar-Brennan, to the excellent project management demonstrated by Aileen Cronin to the IT guys Ziaul, Tim and Luke. Thanks so much from me and everyone in APMG – I'll be sure to recommend!"

Emma Vernon
HR Officer
APMG

"Your payroll is great it is so easy to use compared to our last system, It is so easy to update and navigate around and when we have everything else in place I will do a lap of honour as it will save us so much time in fact things are so easy I keep on waiting for something to go wrong as it seems too good to be true!!!!" Alison Deery
Payroll Manager
WTB Group Ltd
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    [More Client Comments]

Client Comments

"Hello you two and just a little note to say 'thank you' for our training this week. Four days of Cascade training (and on workflow too!) was something we looked forward to with little enthusiasm, however you made the training light, fun and easy to understand and now we're raring to go! Seriously though, it is always a pleasure working with Cascade and all the little problems we encountered were resolved very quickly. So big thanks go to you and everyone back up in Leeds who provided fantastic on-site client support from afar. Kerry & Trupti :-)"
Kerry Price, HR Advisor, National Housing Federation

"Your payroll is great it is so easy to use compared to our last system, It is so easy to update and navigate around and when we have everything else in place I will do a lap of honour as it will save us so much time in fact things are so easy I keep on waiting for something to go wrong as it seems too good to be true!!!!"
Alison Deery, Payroll Manager, WTB Group Ltd

"I've been impressed this time and on previous occasions with the promptness with which support calls are dealt with. I deal with a lot of software companies and Cascade do stand out from the others."
Nigel Bruce, PC Group Leader, University of Leeds

"We looked at a number of alternatives but finally chose Cascade because we believed that your system was the most comprehensive solution for our needs, and we could see that there was a clear evolution to the way it has developed over the years, giving us confidence that it is strongly fit for purpose."
Lynn Setchell, Customer Experience Director, Hotel Chocolat

"Claire,The information you provided today is GREAT! and much appreciated, Keep up the good work."
Dave Brewer, ICT Officer, Bridgnorth District Council

"Hi Claire, If you ask me, we need more people like you on helpdesks. You are always polite, fun, easy to talk to and get the job done."
Graham Withers, Desktop Support Manager, Serco Solutions

"We rolled Cascade out to our employees this year and the response has been the best I've ever seen for a piece of software"
Graham Shellard, Information Systems Manager, Linc Housing

"Thank you so much for this I really appreciate it. It has worked fabulously and everyone in our team is very happy."
Vicky Cotterill, Refugee Action

"The advice that you supplied has resolved the issue and I would like to say you are an absolute angel (addressed to a Cascade Implementation Executive), I greatly appreciate that you responded so quickly."
Jo, Scottish Wildlife Trust

"Thank you for your help! You made it very easy to learn! Hopefully, we have taken it all in and will be able to remember it all when we are inputting our data! I also gave Lisa a demonstration of the system after you had left and she too is very pleased with it!"
Jennie Wright, Antony Hodari

"I really enjoyed working with you on setting our system up. You've got a fantastic product and with your excellent customer management (and you really did have to manage us) skills I know you'll be a huge success!"
Debbie McKeown, Carshalton College

"We are both really impressed with the system and finding it really easy to use. Over the last few days both Maggie and Mark have been on hand to give assistance in our hour of need which has been really helpful."
Donna Larvin, Freshfayre

"Just a quick note to say how well things seem to have gone with the data merge. From the work carried out so far (by Nigel [Cascade] behind the scenes) and with Claire [Cascade] yesterday, it's looking extremely good!" "Your staff are very helpful and knowledgeable on the product, not to mention "human", which helps mere mortals like us get to grips with what seemed to be such a major change. "We get on very well with the staff at Cascade and feel they are friends as well as suppliers. We are happy to recommend them as an excellent provider of HR online solutions."
Tracy Isbell, Weymouth and Portland Housing

"I can't believe this is such a powerful tool we can do loads with it, I never realise the system could do some much!" "Fantastic! We can create workflows to nag HR Hurray!" "I think these tools are just fantastic!" "The System Designer is great I can create loads of screens, it's so easy to use!"
Graham Shellard, Linc Cymru Housing

"Thanks very much for all your hard work. I've learnt a lot working with your system."
Amy Gabriel, Punter Southall Group Limited

"Feedback so far is excellent and everyone is more than happy with the system. Fantastic, easy to use and quick too, great to have access to own details and update on line - very 21st century."
Kerry Price, National Housing Federation

"And thanks to you both too. I felt we are really getting somewhere; I couldn't wait to get on and have a play this morning. I can really see that Dan listened to our needs and came up with the goods. Thanks again guys."
Dianne Shortland, Herbert Brown

Cascade HR Ltd. 101A New Pudsey Court, 101A-103 Bradford Road, Pudsey, Leeds LS28 6AT  T:0113 255 4115  F:0113 255 9073  
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