I would like to thank you for everything you have done for the Personnel team these past few months to ensure a smooth transfer from the Propath database to Cascade.
I've always found your team to be extremely helpful and professional, especially Mark who has had to put up with us all down here this past week............. He has been a great support and I'm sure he is also no doubt a huge asset to your business.
Once again thank you very much. Allison Bladon HR Manager Countryside Properties PLC
"Just wanted to say thank you and ask you to convey our thanks to all your colleagues, for all the help and assistance this week. We have all been impressed with the quality of the customer service as well as the cheerful can do approach of you all.
Once again, thanks for your patience and support." Jan Lowe HR & Training Officer Festival Housing Group
"I thought it appropriate to let you know that we have just spent another day with Owen and yet again are delighted with the overall performance of Cascade and particularly their people.
Owen has worked through the day at a meticulous speed, going over areas of concern, ensuring understanding and going into detail where necessary.
After a full day of workflow training I think I speak for all when I say we are left enthusiastic, knowledgeable and raring to go. Very much down to the person as well as the product.
Please ensure that the relevant managers are informed of our positive feedback." Helen Ratcliffe HR Manager ALLFORD HALL MONAGHAN MORRIS LLP
"Feedback so far is excellent and everyone is more than happy with the system. Fantastic, easy to use and quick too, great to have access to own details and update on line - very 21st century." Kerry Price National Housing Federation
"I think these tools are just fantastic! The System Designer is great I can create loads of screens, it's so easy to use!"
Graham Shellard Linc Cymru Housing
"We looked at a number of alternatives but finally chose Cascade because we believed that your system was the most comprehensive solution for our needs, and we could see that there was a clear evolution to the way it has developed over the years, giving us confidence that it is strongly fit for purpose."
Lynn Setchell Customer Experience Director Hotel Chocolat
"Your staff are very helpful and knowledgeable on the product, not to mention "human", which helps mere mortals like us get to grips with what seemed to be such a major change. We get on very well with the staff at Cascade and feel they are friends as well as suppliers. We are happy to recommend them as an excellent provider of HR online solutions."
Tracy Isbell Weymouth and Portland Housing
"We rolled Cascade out to our employees this year and the response has been the best I've ever seen for a piece of software"
Graham Shellard Information Systems Manager Linc Housing
"Mark Goodwin was an excellent trainer who was not only knowledgeable and enthusiastic but also extremely helpful. I was astonished as to how much material we managed to cover in 4 days worth of training and made many useful tweaks to the system that helped APMG from the offset. The training was not only useful but also enjoyable, which is a rare thing having been trained on a variety of HR systems in previous roles. His sensitivity in responding to a personal matter that impacted on the Manager's Self Service roll-out was much appreciated."
"Together with the support back at Head Office in order to make adjustments to the system, the customer service I have received at Cascade has been second to none. Nothing is too much trouble which has remained true from the initial visit from Carl Agar-Brennan, to the excellent project management demonstrated by Aileen Cronin to the IT guys Ziaul, Tim and Luke.
Thanks so much from me and everyone in APMG – I'll be sure to recommend!"
Emma Vernon HR Officer APMG
"Your payroll is great it is so easy to use compared to our last system, It is so easy to update and navigate around and when we have everything else in place I will do a lap of honour as it will save us so much time in fact things are so easy I keep on waiting for something to go wrong as it seems too good to be true!!!!"
Alison Deery Payroll Manager WTB Group Ltd
Click the link below to read all out client comments
A key to a successful implementation of any new HR/Payroll system is the quality of the suppliers supporting services to help you get from A to B.
Cascade provides a comprehensive spread of support and implementation services covering, expert advice, project management, data migration, HR consultancy services, training, coaching, implementation assistance, set-up advice, screen design and configuration, report and query writing and publishing, go-live support and hand-holding.
Our consulting process is in-built to everything we do, and right from the start our relationship is geared to creating a shared plan with you which involves the correct level of supporting services, to ensure a smooth, successful yet cost-effective project.
Each client is individual and we ensure the package of support we prescribe is right just for you.
We would recommend that the HR and Payroll team undertake Cascade training
courses which will enable you to make the most of your investment in
Cascade. Teams leave the courses empowered by their understanding of
Cascade, feeling confident and enthusiastic about using the system
to carry out their tasks and create reports. Training courses are designed
to reflect how your organisation will be using Cascade, and where specific
tasks are delegated to certain team members we can organise a special
in-depth course on a certain module, such as Training, Recruitment
or Payroll.
Training can take place at your offices, or off-site to suit your needs and the location of your team(s). For newcomers to your team, we can offer a one-off training session to bring them up to speed with the system and help them share the common language of Cascade.
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