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Cascade's HR and Payroll solutions don't just include software. We support our system's with a full range of implementation, support and account management services. Each client is allocated a project manager (for example, Ric Mellor, pictured, Cascade Project Manager) who will oversee the configuration and implementation of your system to ensure you recieve the system and benefits that you purchased and once your system is live an account manager is allocated and you have full access to our comprehensive support services, all of which is delivered through our direct employees in house here in the UK.

Project Management & Implementation

Dedicated Project Managers will manage our teams of experienced consultants to identify and then implement your requirements using our .net HR and HMRC accredited Payroll solutions with services such as:

  • Project management.
  • System configuration.
  • Comprehensive implementation services.
  • Data migration.

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Training Services

Our experienced training team deliver a full range of courses on your configured system that will leave your users fully qualified to use every aspect of Cascade from System Designer to the Workflow module so that you are fully self reliant.

  • Experienced team with in depth knowledge.
  • Trained on your configured system.
  • Build useable reports, screens and workflows during training.
  • At your site or our training centre.

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Support & Maintenance

We do not rely on third parties for anything, including our professional and support services. Our HR and Payroll support service is based at our office in Leeds and includes both first line and second line technical support staff who you will get to know and who will know your company and system.

  • All in house, no third party.
  • 'How to' support as well as technical.
  • Remote support included when you need extra help.
  • We are responsible for your entire system.

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Account Management

Our dedicated Account Managers are part of our Client Services Team rather than sales people. Their role is to help you get the best from your system and ensure your relationship with all aspects of Cascade is of the highest quality possible.

  • Dedicated Account Managers seperate to Sales.
  • Here to give best advice and support.
  • Single point of contact who know your system and company.
  • Free account visits all year round.

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