Support & Maintenance
You may spend 3 months choosing a system and years being supported.
Investing in a new HR and payroll software solution can be daunting, but Cascade is committed to delivering outstanding support to all clients. At our Head Office in West Yorkshire, we have a support team who are dedicated to resolving customer queries, which may range from simple “how do I do this?” queries through to more complex configuration or operational assistance.
All support calls are logged and our systems help us monitor and operate to our SLA (Service Level Agreement) to ensure timely responses, excellent communication and fast resolutions.
New features, new opportunities, no extra cost.
We have remote support and diagnostics giving very fast issue identification and resolution. As well as the help-desk you are allocated a dedicated account manager who will contact you throughout the year to ensure everything is running smoothly. We also have an active user-group which meets regularly, giving you the opportunity to learn about forthcoming features and modules we are developing. You are invited to influence our future product features and development plans, and you get a unique opportunity to network with fellow HR professionals.
Our comprehensive support and maintenance service includes free upgrades to new releases of the products you have purchased. Any new features we introduce to each product are available to you at no extra costs. New features and good ideas come from people like you, i.e. our satisfied users. We have found that the people who use our system, day-in, day-out, have the very best ideas, and we welcome your feedback.
Cascade's Service Desk based in Leeds.
Sarah McNicholl, Service Desk Manager at Cascade (front centre), and her team of service desk professionals are here to help our clients get the very best from the Cascade range of HR and Payroll solutions. From left to right, Steve, Mo, Polly, Matthew, Paul, Mark, Debbie and sat down James, Sarah and Mark.
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