April 2015: Client Services Team Feedback

Here at Cascade, we pride ourselves on our great customer service. Our personal, approachable staff have been recognised as some of the industries finest, giving clients access to a vast amount of knowledge and experience.

After every service day, whether that be consultancy or user training, we ask our clients to give us some feedback on their experience. This helps us to improve the delivery of the service and continuously provide value to our clients.

We are very proud to present you with the results from feedback below, we think that you will agree that these speak highly of our staff and the software we deliver.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

What our clients said about us in April;

Nicky from Shoreham Port commented on Product Consultant Maxine:

“Very helpful, punctual, friendly, would strongly recommend to others”

EDM Group quoted:

“Amy was knowledgeable on all areas of Cascade, answered every question fully without hesitation”

Amy Headland

EDM Group explained:

“Amy listened thoroughly to our requirements and gave suggestions for each workflow which helped”

REM UK stated:

“Nathan understood what the company needed and assisted us with this”

Kate from Regenda:

“Excellent session – very clear and easy to understand”
Overall Feedback

Initially we ask all our clients to feedback on their Product Consultant, we specifically ask; How was the presentation? How was their attitude and product knowledge? We also ask about the training session itself; including, How was their Training Session Management?  This month we received 100% response and have had nobody selecting “Poor” as a response across any area.

The following graph shows the feedback gathered throughout April…

CS1

Because the little things matter…

We want to know how prepared our Consultants are so we can ensure that we are meeting the highest levels of service for our clients. The little things make the biggest impressions; that is why we ask. We want to make sure course materials are supplied and the consultants are punctual and presentable. With an average of over 90% positive responses it’s clear that Cascade is meeting clients expectations and this is a standard we aim to maintain.

 CS2

At Cascade we report on the feedback we receive from our customers about our Client Services Team. Each month we reflect back on the previous month’s data and review the positive responses we’ve received. To find out more about the services and training we provide at Cascade, please click here.

 

Cascade HR Clients Footer, HR Software


FREE INFORMATION PACK

Cascade HR Software Brochure.

BOOK A FREE DEMO

Book a demo of Cascade HR Software.

HR SOFTWARE

  • HR

    Cascade’s Core HR solution is a powerful, proactive and dynamic solution that offers a huge amount of standard functionality” from the HR page.more...

  • PAYROLL

    Cascade isn't a HR system with a bolt on Payroll system from another supplier. Cascade is an integrated HR and Payroll solution from one supplier.more...

  • AUTO ENROLMENT

    The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...

  • RECRUITMENT

    Cascade delivers a comprehensive and powerful recruitment solution designed to reduce administration and ensure best practice.more...

  • ONLINE RECRUITMENT

    Online Recruitment represents the next generation in online recruitment functionality for your organisation's own website.more...

  • EXPENSES

    Employee expenses and mileage claims have now been made even easier to process, saving time and increasing efficiency within your organisation.more...

  • TIMESHEETS

    Gain efficiencies through minimizing costs and maximizing employee time, with zero paperwork and maximum control.more...

  • SELF SERVICE

    Rolling out Self Service to Employees and Managers presents huge benefits to everyone but there are risks.more...

  • TRAINING

    Cascade reflects the need to take each employee and assess their individual training and development requirements.more...

  • WORKFLOW

    Cascade introduces workflows, best practice workflows and authorisation routes to ensure efficiency and guarantee no task is left incomplete.more...

  • MOBILE APPS

    Cascade's Mobile Apps module allows you the HR team and your organisation to engage even further with your employees.more...

Related Posts

Book a free demo

Call 0113 230 8600

Get a Free Info Pack

ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 

CONTACT CASCADE HR



Captcha: