August: Client Services Team Feedback

Find out how our Client Services team here at Cascade have got on throughout August.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are a few of the comments from a few of our clients in August;

Towny commented:

“Another excellent training session from Cascade. Very thorough and structured to meet our needs”.

Sanef Operations commented:

“Extremely helpful, made me feel confident of running the first payroll in our company”.

“Awesome support”

HGF stated:

“Jamie pitched it nicely, relaxed and informal but still professional and knowledgeable. Very interactive which was very beneficial”

“Very friendly and extremely happy with the training received”

Following on from a service day whether that be consultancy or user training we ask our clients to rate us, our results speak for themselves. Let’s see how they performed throughout August…

Cascade Consultants for HR Software, HR Users Training

Overall Feedback

Firstly we asked our clients about their Product Consultant, looking more specifically at their knowledge, organisation, attitude and their training session management. Also we asked how the training session itself was; how the presentation was? Was the session content suitable? We achieved 100% responses, with only 1% selecting ‘Poor’ responses across all areas questioned. The following chart shows you the feedback gathered throughout August…

CF1

Because the little things matter…

At Cascade we are interested in minor details, such as; was your consultant presentable and punctual? We collect in-depth  feedback to ensure we are delivering the highest standards of service. With an average of over 99% positive responses it is apparent that Cascade are meeting the high expectations of their clients and this is a standard we intend to sustain.

cf2

We report our feedback for our Client Services Team each month, take a look at the consistency of our positive responses received in our previous months articles.To find out more about the services and training we provide at Cascade, please click here.

 

Cascade HR Clients Footer, HR Software


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HR SOFTWARE

  • HR

    Cascade’s Core HR solution is a powerful, proactive and dynamic solution that offers a huge amount of standard functionality” from the HR page.more...

  • PAYROLL

    Cascade isn't a HR system with a bolt on Payroll system from another supplier. Cascade is an integrated HR and Payroll solution from one supplier.more...

  • AUTO ENROLMENT

    The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...

  • RECRUITMENT

    Cascade delivers a comprehensive and powerful recruitment solution designed to reduce administration and ensure best practice.more...

  • ONLINE RECRUITMENT

    Online Recruitment represents the next generation in online recruitment functionality for your organisation's own website.more...

  • EXPENSES

    Employee expenses and mileage claims have now been made even easier to process, saving time and increasing efficiency within your organisation.more...

  • TIMESHEETS

    Gain efficiencies through minimizing costs and maximizing employee time, with zero paperwork and maximum control.more...

  • SELF SERVICE

    Rolling out Self Service to Employees and Managers presents huge benefits to everyone but there are risks.more...

  • TRAINING

    Cascade reflects the need to take each employee and assess their individual training and development requirements.more...

  • WORKFLOW

    Cascade introduces workflows, best practice workflows and authorisation routes to ensure efficiency and guarantee no task is left incomplete.more...

  • MOBILE APPS

    Cascade's Mobile Apps module allows you the HR team and your organisation to engage even further with your employees.more...

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ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 

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