August 2015: Client Services Team Feedback

Find out how the Client Services team at Cascade have performed throughout July.

At the pre-sales stage, we are often asked what differentiates Cascade from the competition. We believe we stand out by ensuring we deliver quality services so that our clients can get the most from their investment from day 1.

On completion of a service day whether that be consultancy or a user training we ask out clients to rate us, please see below the results.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

What our clients said about us in July..

Panmure Gordon reported on consultant Luke:

“Luke did a brilliant job. He has an outstanding knowledge of Cascade & Excel and an exemplary attitude. A real asset to Cascade!”

Advertising standards authority explained:

“We found this session very useful. There is a lot to take in but it was presented in a straight forward and manageable.”

Kim at Software Europe Ltd:

“What an asset to Cascade. Nathan’s presentable approach made for an enjoyable two days where we’ve been excited learning of the systems capabilities. “

Nathan Herrington

Jasmine from HDI – Gerling Industrial Insurance:

“Amy has an in-depth knowledge of the Cascade system and workflows. She has a lovely style for her training. We would love for her to deliver our Payroll training.”

 

Overall Feedback

First of all we ask all our clients about their Product Consultants, looking more specifically at their training session management, presentation and the content included during the session.

The following graph shows the feedback we gathered throughout July….

graph 1

Interaction with our HR Software Professionals

Here at Cascade we pay attention to even the smallest of details, such as was your consultant presentable?

We gather detailed feedback to make sure we are delivering the highest standard of service possible.

graph 2

At Cascade we report on Client Services feedback every month. Take a look back to our previous articles to view the level of positive responses we have received. To find out more about the services and training we provide at Cascade, click here.

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HR SOFTWARE

  • HR

    Cascade’s Core HR solution is a powerful, proactive and dynamic solution that offers a huge amount of standard functionality” from the HR page.more...

  • PAYROLL

    Cascade isn't a HR system with a bolt on Payroll system from another supplier. Cascade is an integrated HR and Payroll solution from one supplier.more...

  • AUTO ENROLMENT

    The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...

  • RECRUITMENT

    Cascade delivers a comprehensive and powerful recruitment solution designed to reduce administration and ensure best practice.more...

  • ONLINE RECRUITMENT

    Online Recruitment represents the next generation in online recruitment functionality for your organisation's own website.more...

  • EXPENSES

    Employee expenses and mileage claims have now been made even easier to process, saving time and increasing efficiency within your organisation.more...

  • TIMESHEETS

    Gain efficiencies through minimizing costs and maximizing employee time, with zero paperwork and maximum control.more...

  • SELF SERVICE

    Rolling out Self Service to Employees and Managers presents huge benefits to everyone but there are risks.more...

  • TRAINING

    Cascade reflects the need to take each employee and assess their individual training and development requirements.more...

  • WORKFLOW

    Cascade introduces workflows, best practice workflows and authorisation routes to ensure efficiency and guarantee no task is left incomplete.more...

  • MOBILE APPS

    Cascade's Mobile Apps module allows you the HR team and your organisation to engage even further with your employees.more...

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ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 

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