Avoid a technical meltdown this summer!

news article

Aug 25 2016

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With modern working life now intrinsically linked with technology, the UK has seen an inevitable rise in the number of workers growing increasing frustrated with the limitations that a reliance on electrical equipment can bring. A recent CIPD case study quizzed people on their most annoying technology frustrations in the office. The top three issues sighted were slow internet (50 per cent), frozen computers (47 per cent), and slow computers (40 per cent).

A similar study of 200 workers, conducted by technical memory and storage experts Crucial, also found that most people are extremely frustrated by slow technology, with the average British worker losing patience with workplace technology after just 60 seconds. A further fifth (or 21 per cent) also reported losing their temper over equipment at work at least once a week.

Time spent waiting for a slow computer is very frustrating, and can quickly add up. The average person loses valuable time waiting for their PC to start functioning again, as well as becoming distracted and not returning to their tasks immediately once their PC is working. This could easily manifest as a critical efficiency issue within businesses.

Outdated IT systems can be particularly troublesome for multiple teams trying to work together across different locations, leading to frequent breakdowns in communication. This scenario is not only stressful, but means that workers also have to spend time fixing problems. Much of this stems from poor planning, changing priorities, immediate lack of resources and the failure to actively track technology depreciation by senior management.

So, how can HR help?

HR can actively support and encourage colleagues who are dealing with poor quality technology – ensuring that they understand the process for reporting tech issues, accumulating reoccurring and frequent concerns, and escalating them to senior management as urgent cases for change.

  • Suggest setting up and chairing frequent ‘technology management meetings’ between IT and senior management, on a monthly or bi-monthly basis depending on the scale of both your organisation itself and the intricacies of your IT systems.
  • Examine your HR system setup – you may well be able to set up triggers or alerts to remind yourself and the IT team when certain software or hardware licensing expires, when server maintenance is due, or when specific products reach ‘end of life’ and need replacing altogether.
  • Encourage technical Health and Safety awareness within your business – ask employees’ to remain vigilant and report any potential hazards such as trailing wires/cables and out of date PAT certificates.
  • Setup a regular ‘technology feedback’ survey to be conducted at set times i.e. once a month or once a quarter. This should ensure that all employees’ views are heard, and could also be a helpful way of identifying any common problems or issues within your wider technology infrastructure.
  • Implement and oversee regular IT risk assessments, on a quarterly or bi-monthly basis. Ensure that any major problems raised during this process are dealt with swiftly and efficiently, and use any learnings made to influence your future IT policy revisions.

Having the right HR software at your fingertips can help to alleviate the frustrations that working with technology can bring.  Whether you’re considering investing in your very first HR and Payroll system, or you’re looking to upgrade from an existing package, why not join us for a FREE Masterclass in London on the 28th September, and find the perfect HR software provider for you?

Alternatively, if you can’t make that date, we would be happy to show you around the system at a time to suit you – click here to book a personal Cascade demo.


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