December: Client Services Team Feedback

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Posted:
Jan 20 2015

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A busy month here at Cascade, read more on how our Client Services Team have been keeping busy throughout December.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here we have a few comments from our clients in December;

Hayley Group commented on our product consultant Laura Readhead:

“Full marks as usual. It would be difficult to find fault with Laura her pitch and pace adjusts to accommodate our individual learning styles”

 

Client Services Team Group Shot

Melin Homes said:

“Fantastic Training & nothing was any trouble or beyond knowledge”

Sika stated:

” The inside and upside down knowledge of the system was impressive”

 

“Really lovely approach and very friendly with extremely clear explanations the whole way through”

 

After a Cascade service day, regardless if it is consultancy or user training we ask our clients to rate us, our results speak for themselves. Let’s see how they got on in December…

Overall Feedback

First of all we ask all our clients about their Product Consultant, looking more specifically at their Attitude, Presentation and their Organisation. We also ask about training session itself; how was the content and outline? And how they rate the product knowledge of the consultant. We achieved 100% responses, we had only 1% selecting ‘Poor’ as a response across all areas. The graph that follows shows the feedback gathered throughout December…

 December111

Because the little things matter…

At Cascade we focus on even the slightest of details, such as; were your course materials suitable? We gather detailed feedback to ensure we are delivering the maximum standard of service possible. We have an average of over 99% positive responses, it reiterates that Cascade are meeting the highest of expectations for their clients and will sustain this standard.

December2222

IMAGE 2

 

At Cascade we report our feedback for our Client Services Team every month. Reflect back on our previous month’s articles to view the level of positive responses we received. To discover more about the services and training we provide at Cascade, please click here.

 

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