December – Client Services Team Feedback
Posted:
Jan 21 2014
Tags: Client Services Team Feedback, HR Software Users, Product Training
Happy New Year from everyone at Cascade! Find out how our Client Services Team have been keeping busy on new projects.
At the pre-sales stage, we are often asked what differentiates Cascade from our competition. Our product is intuitive and feature rich but we believe we stand out by ensuring we deliver quality services so that our clients can get the most from their investment from day 1.
After every service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves.
Overall Feedback
We first asked our clients about their Product Consultant and about the training session itself. We achieved an average of over 90% positive responses, with 0% ‘Poor’ responses across all areas questioned. Take a look at some more of our findings…
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Because the little things matter…
We then also asked about the little things such as punctuality and how prepared the Consultant was, so we can make sure we are meeting high levels of service. With an average of over 97% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.
If you would like to find out more about the services and training we provide at Cascade, please click here.
