December 2015: Client Services Team Feedback

news article

Dec 19 2015
Tags: Client Feedback, Customer Service Specialists

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We are pleased to report on the promising feedback provided by our clients on the performance and knowledge of our exceptional staff.

We pride ourselves on the quality of service provided by our company, testament to this is the high client retention rate. Our personal, approachable staff have been recognised as industries finest, giving clients access to a vast amount of knowledge and experience.

We are very proud to present you with the results  from the feedback below, we think that you will agree these speak highly of our staff and demonstrations.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

What our clients said about us in November;

Katie at Ascot Underwriting Limited:

Diana was a great consultant, made the training enjoyable and was very helpful.

Furrows Group explained:

We love Tracey, such a lovely person, very clear and understandable. Absolutely fab! .

Tracey Rowley

Natalie from Staffline:

Suzie Provided invaluable insight and very well delivered.

FHG reported on consultant Robin:

Had a really productive day with Robin, really good use of our time. Very well presented and knowledgeable. Thank you.


Overall Feedback

Initially we ask all our clients to feedback on their Product Consultthant, we specifically ask; how was the presentation? how was their attitude and product knowledge? We also ask about the training session itself; including  how was their training session management?  This month we received 100% response and with not one “Poor” or “Fair” as a response across any area.

The following graph below shows the excellent feedback gathered throughout November…

graph 1

The little things do matter…..

We look for feedback on how prepared our staff are so we can ensure that we are meeting the highest levels of service for our clients. The little things make the biggest impressions, that is why we ask that course materials are supplied and the consultants are punctual and presentable. With an average of over 90% positive responses it’s clear that Cascade is meeting clients’ expectations and this is a standard we aim to maintain.

The following graph shows the excellent feedback gathered throughout November…

graph 2

At Cascade we report on the feedback we receive from our customers about our Client Services Team. Each month we reflect back on the previous month’s data and review the positive responses we’ve received. To find out more about the services and training we provide at Cascade, please click here.



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Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over