December 2015: Client Services Team Feedback

news article

Posted:
Dec 19 2015
Tags: Client Feedback, Customer Service Specialists

SHARE THISShare on FacebookShare on LinkedInTweet about this on TwitterEmail this to someone
We are pleased to report on the promising feedback provided by our clients on the performance and knowledge of our exceptional staff.

We pride ourselves on the quality of service provided by our company, testament to this is the high client retention rate. Our personal, approachable staff have been recognised as industries finest, giving clients access to a vast amount of knowledge and experience.

We are very proud to present you with the results  from the feedback below, we think that you will agree these speak highly of our staff and demonstrations.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

What our clients said about us in November;

Katie at Ascot Underwriting Limited:

Diana was a great consultant, made the training enjoyable and was very helpful.

Furrows Group explained:

We love Tracey, such a lovely person, very clear and understandable. Absolutely fab! .

Tracey Rowley

Natalie from Staffline:

Suzie Provided invaluable insight and very well delivered.

FHG reported on consultant Robin:

Had a really productive day with Robin, really good use of our time. Very well presented and knowledgeable. Thank you.

 

Overall Feedback

Initially we ask all our clients to feedback on their Product Consultthant, we specifically ask; how was the presentation? how was their attitude and product knowledge? We also ask about the training session itself; including  how was their training session management?  This month we received 100% response and with not one “Poor” or “Fair” as a response across any area.

The following graph below shows the excellent feedback gathered throughout November…

graph 1

The little things do matter…..

We look for feedback on how prepared our staff are so we can ensure that we are meeting the highest levels of service for our clients. The little things make the biggest impressions, that is why we ask that course materials are supplied and the consultants are punctual and presentable. With an average of over 90% positive responses it’s clear that Cascade is meeting clients’ expectations and this is a standard we aim to maintain.

The following graph shows the excellent feedback gathered throughout November…

graph 2

At Cascade we report on the feedback we receive from our customers about our Client Services Team. Each month we reflect back on the previous month’s data and review the positive responses we’ve received. To find out more about the services and training we provide at Cascade, please click here.

footeforwebsie


FREE INFORMATION PACK

Cascade HR Software Brochure.

BOOK A FREE DEMO

Book a demo of Cascade HR Software.

HR SOFTWARE

  • HR

    Cascade’s Core HR solution is a powerful, proactive and dynamic solution that offers a huge amount of standard functionality” from the HR page.more...

  • PAYROLL

    Cascade isn't a HR system with a bolt on Payroll system from another supplier. Cascade is an integrated HR and Payroll solution from one supplier.more...

  • AUTO ENROLMENT

    The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...

  • RECRUITMENT

    Cascade delivers a comprehensive and powerful recruitment solution designed to reduce administration and ensure best practice.more...

  • ONLINE RECRUITMENT

    Online Recruitment represents the next generation in online recruitment functionality for your organisation's own website.more...

  • EXPENSES

    Employee expenses and mileage claims have now been made even easier to process, saving time and increasing efficiency within your organisation.more...

  • TIMESHEETS

    Gain efficiencies through minimizing costs and maximizing employee time, with zero paperwork and maximum control.more...

  • SELF SERVICE

    Rolling out Self Service to Employees and Managers presents huge benefits to everyone but there are risks.more...

  • TRAINING

    Cascade reflects the need to take each employee and assess their individual training and development requirements.more...

  • WORKFLOW

    Cascade introduces workflows, best practice workflows and authorisation routes to ensure efficiency and guarantee no task is left incomplete.more...

  • MOBILE APPS

    Cascade's Mobile Apps module allows you the HR team and your organisation to engage even further with your employees.more...

Related Posts

Book a free demo

Call 0113 230 8600

Get a Free Info Pack

ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 

CONTACT CASCADE HR



Captcha: