February 2015: Client Services Team Feedback

Another busy month here at Cascade, find out more about how our client services Team kept busy last month.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

What our clients said about us in February;

Julia Say from Northgate Lighting quoted:

“Suzie is a real asset to your company, a great ambassador for you and I look forward to her coming back again for day 3”

Suzie Giller (2)

First Wessex stated:

“James was great, very flexible and was able to go through numerous subjects and questions”

Toynbee Hall said:

” Danny was extremely knowledgeable and worked at just the right pace for both myself as an experienced user and two novices – would really want Danny to be our trainer for any future events”

 

St Christopher’s Fellowship explained:

“Excellent knowledge demonstrated and logical explanations or resolutions provided”

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After each and every service day with Cascade, whether it is consultancy or user training we ask all our clients to rate us, our results to speak for themselves. Take a look at our results for February…

Overall Feedback

Firstly we ask all our clients about their Product Consultant, looking more specifically at their attitude and their Organisation. We also ask about the training session itself; how was the training session management? And how was the product knowledge of the product consultant. We achieved almost 100% responses, we had nobody select ‘Poor’ as a response in any area. The following graph shows the feedback gathered throughout January…

March Client services 1

Because the little things matter…

At Cascade we focus on every slight detail, including; did your course materials meet standards? and was your consultant punctual and presentable? The main reason for us gathering our detailed feedback is to ensure we deliver the highest standard of service possible. We have an average of over 99% positive responses, with nobody selecting ‘No’ regarding the punctuality and present ability of our Product Consultants. This reiterates how Cascade Client Services are meeting the highest of expectations and we aim to maintain this standard.

 March_Client services 2

At Cascade we report on our feedback for our Client Services Team. Each month we reflect back on our previous month’s articles to view the level of positive responses we received. To find out more about the services and training we provide at Cascade, please click here.

 

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