August: Client Services Team Feedback

Find out how our Client Services team here at Cascade have got on throughout August.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are a few of the comments from a few of our clients in August;

Towny commented:

“Another excellent training session from Cascade. Very thorough and structured to meet our needs”.

Sanef Operations commented:

“Extremely helpful, made me feel confident of running the first payroll in our company”.

“Awesome support”

HGF stated:

“Jamie pitched it nicely, relaxed and informal but still professional and knowledgeable. Very interactive which was very beneficial”

“Very friendly and extremely happy with the training received”

Following on from a service day whether that be consultancy or user training we ask our clients to rate us, our results speak for themselves. Let’s see how they performed throughout August…

Cascade Consultants for HR Software, HR Users Training

Overall Feedback

Firstly we asked our clients about their Product Consultant, looking more specifically at their knowledge, organisation, attitude and their training session management. Also we asked how the training session itself was; how the presentation was? Was the session content suitable? We achieved 100% responses, with only 1% selecting ‘Poor’ responses across all areas questioned. The following chart shows you the feedback gathered throughout August…


Because the little things matter…

At Cascade we are interested in minor details, such as; was your consultant presentable and punctual? We collect in-depth  feedback to ensure we are delivering the highest standards of service. With an average of over 99% positive responses it is apparent that Cascade are meeting the high expectations of their clients and this is a standard we intend to sustain.


We report our feedback for our Client Services Team each month, take a look at the consistency of our positive responses received in our previous months articles.To find out more about the services and training we provide at Cascade, please click here.


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Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over