July Client Services Feedback

 A busy month here at Cascade, it’s that time of the month again to review the feedback our Client Services Team have received through-out July.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are a few of the comments made from some of our clients in July;

“We have been trained by Amy and Steve and so far I cannot fault Cascade and would recommend their delivery”.


“Stephen is extremely knowledgeable and helpful. We would like Stephen to visit for future training and consultancy days, where possible”.

Client services team photo


 “Steve delivered perfectly and no questions were left unanswered”


“… his manner was friendly, polite and he was clearly comfortable presenting. A real pleasure to work with”.


On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves. Let’s see how they got on throughout July…

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you July’s feedback…

Client services feedback graph 1 July


Because the little things matter…

At Cascade we are interested in the little things, such as; punctuality of our consultants and the course material provided. We gather detailed feedback so we can make sure we are delivering the highest levels of service. With an average of over 99% positive responses it’s clear Cascade are meeting expectations of clients and this is a standard we aim to maintain.

Client services feedback graph 2 July

We deliver feedback on our Client Services Team each month, take a look through previous articles and you will see the consistency of our positive responses. To find out more about the services and training we provide at Cascade, please click here.


Cascade HR Clients Footer, HR Software


Cascade HR Software Brochure.


Book a demo of Cascade HR Software.


  • HR

    Cascade’s Core HR solution is a powerful, proactive and dynamic solution that offers a huge amount of standard functionality” from the HR page.more...


    Cascade isn't a HR system with a bolt on Payroll system from another supplier. Cascade is an integrated HR and Payroll solution from one supplier.more...


    The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...


    Cascade delivers a comprehensive and powerful recruitment solution designed to reduce administration and ensure best practice.more...


    Online Recruitment represents the next generation in online recruitment functionality for your organisation's own website.more...


    Employee expenses and mileage claims have now been made even easier to process, saving time and increasing efficiency within your organisation.more...


    Gain efficiencies through minimizing costs and maximizing employee time, with zero paperwork and maximum control.more...


    Rolling out Self Service to Employees and Managers presents huge benefits to everyone but there are risks.more...


    Cascade reflects the need to take each employee and assess their individual training and development requirements.more...


    Cascade introduces workflows, best practice workflows and authorisation routes to ensure efficiency and guarantee no task is left incomplete.more...


    Cascade's Mobile Apps module allows you the HR team and your organisation to engage even further with your employees.more...

Related Posts

Book a free demo

Call 0344 815 5566

Get a Free Info Pack


Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 


Captcha: [recaptcha]