May 2015: Client Services Team Feedback

Once again, we are please to report on the exceptional feedback provided by our clients on the performance of our service desk and account managers throughout May.

As you will know, we pride ourselves on the quality of service provided by our company, testament to this is the high client retention rate. Our personal, approachable staff have been recognised as some of the industries finest, giving clients access to a vast amount of knowledge and experience.

After every service day, whether that be consultancy or user training, we ask our clients to give us some feedback on their experience.

We are very proud to present you with the results from feedback below, we think that you will agree that these speak highly of our staff and the software we deliver.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

What our clients said about us in May;

Stacey from Derwent Living commented on Product Consultant Laura:

“Laura was very knowledgeable, answered all questions really well. She was helpful, fun and approachable with a great presentation that focused on us and our business”

Forefront Utilities quoted:

“Stephen had superb knowledge of all areas of the product, very helpful”

National Museums Scotland explained:

“Nathan is a great trainer and the content of the course was very informative”

Norton Peskett stated:

“The training was very interesting, looking forward to the first live run!”

Emma from Simons Group:

“Amy was really great, helped put us at ease over the 3 days and provided loads of great advice and help, thanks Amy!”
Overall Feedback

We ask all our clients to feedback on their Product Consultant, to help us improve our services. This month our response are all over 80%.

The following graph shows the feedback gathered throughout May…

May Graphs - Client Services Article

Interaction with our HR Software Professionals

Cascade want to ensure that we are meeting the highest levels of service for our clients, providing relevant and useful course materials, and to monitor our Consultants presentations. With the feedback we can continue to offer our clients exceptional service.

The following graph shows the feedback gathered throughout May…

May Graphs 1 - Client Services Article

At Cascade we report on the feedback we receive from our customers about our Client Services Team. Every month we look back on previous month’s data to review positive responses we’ve received. To find out more about the services and training we provide at Cascade, please click here.

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Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 


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