July Client Services Feedback

 A busy month here at Cascade, it’s that time of the month again to review the feedback our Client Services Team have received through-out July.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are a few of the comments made from some of our clients in July;

“We have been trained by Amy and Steve and so far I cannot fault Cascade and would recommend their delivery”.

 

“Stephen is extremely knowledgeable and helpful. We would like Stephen to visit for future training and consultancy days, where possible”.

Client services team photo

 

 “Steve delivered perfectly and no questions were left unanswered”

 

“… his manner was friendly, polite and he was clearly comfortable presenting. A real pleasure to work with”.

 

On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves. Let’s see how they got on throughout July…

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you July’s feedback…

Client services feedback graph 1 July

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Because the little things matter…

At Cascade we are interested in the little things, such as; punctuality of our consultants and the course material provided. We gather detailed feedback so we can make sure we are delivering the highest levels of service. With an average of over 99% positive responses it’s clear Cascade are meeting expectations of clients and this is a standard we aim to maintain.

Client services feedback graph 2 July

We deliver feedback on our Client Services Team each month, take a look through previous articles and you will see the consistency of our positive responses. To find out more about the services and training we provide at Cascade, please click here.

 

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ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 

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