May: Client Services Feedback

It’s that time of the month when we look at the feedback for the Client Services Team! 

This month we’ve got Holly Rouse a Product Consultant explaining what a typical training day is like…

At the pre-sales stage, we are often asked what differentiates Cascade from our competition. Our product is intuitive and feature rich but we believe we stand out by ensuring we deliver quality services so that our clients can get the most from their investment from day 1.

If you’ve had a training session with us we’d love to hear from – Tweet us @CascadeHRMS/ @CascadeHRUsers

On completion of a service day whether that be consultancy or user training we ask our clients to rate us, and the results speak for themselves. Let’s see how they got in May…

Overall Feedback

We first asked our clients about their Product Consultant and about the training session itself; how was the presentation? Was the session content suitable? We achieved 100% responses, with 0% ‘Poor’ responses across all areas questioned. The chart below shows you April’s feedback…

April Client Services Team Feedback


Because the little things matter…

Punctuality? Level of service? We want to know how prepared our Consultants are so we ask you about the little things- so we can make sure we are meeting high levels of service. With an average of over 90% positive responses it’s clear Cascade is meeting clients expectations and this is a standard we aim to maintain.

April Client Services Team Feedback v2

We share our Client Services Team feedback every month, so take a look through previous articles and you will see the consistency of positive responses. If you would like to find out more about the services and training we provide at Cascade, please click here.


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Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over