November: Client Services Team Feedback

news article

Posted:
Dec 19 2014

SHARE THISShare on FacebookShare on LinkedInTweet about this on TwitterEmail this to someone

Discover how Cascade Client Services Team kept busy throughout November.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are a few comments from our clients in November;

Orwell Housing Association Ltd commented on our product consultant Nathan Herrington:

“Very informative, relaxed and patient, very knowledgeable and approachable “

Argyll Community Housing Association quoted:

” Flexible approach to what refresher training we asked for, it was really helpful and we can now use areas of the system that we previously didn’t understand”

Hayley Group PLC stated:

” I feel Laura has quickly understood the needs of our company and adapted our training sessions accordingly. Our time is spent productively”

After any Cascade service day, whether it is a consultant day or user training we ask our clients to rate us, we allow our results to speak for themselves. Let’s see how they got on throughout November…

Overall Feedback

First of all we ask all our clients about their Product Consultant, looking more specifically at their Training session management, the Consultant Presentation and their Organisation. We also ask about training session itself; How they rate the product knowledge of the consultant, and How was the content and outline?. We achieved 100% responses, with only 1% selecting ‘Poor’ as a response across all areas. The following graph shows the feedback we gathered throughout November

 November

Because the little things matter…

Here at Cascade we pay attention to even the slightest of details, such as; was your consultant presentable? We gather detailed feedback to make sure we are delivering the highest standard of service possible. Our average is over 99% positive responses, this reiterates that Cascade aim to meet the highest expectations for their clients and will always sustain this standard.

November 2

 

At Cascade we report our feedback for our Client Services Team every month. Take a look back to our previous articles to view the level of positive responses we have received. To find out more about the services and training we provide at Cascade, please click here.

 

Cascade HR Clients Footer, HR Software


FREE INFORMATION PACK

Cascade HR Software Brochure.

BOOK A FREE DEMO

Book a demo of Cascade HR Software.

HR SOFTWARE

  • HR

    Cascade’s Core HR solution is a powerful, proactive and dynamic solution that offers a huge amount of standard functionality” from the HR page.more...

  • PAYROLL

    Cascade isn't a HR system with a bolt on Payroll system from another supplier. Cascade is an integrated HR and Payroll solution from one supplier.more...

  • AUTO ENROLMENT

    The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...

  • RECRUITMENT

    Cascade delivers a comprehensive and powerful recruitment solution designed to reduce administration and ensure best practice.more...

  • ONLINE RECRUITMENT

    Online Recruitment represents the next generation in online recruitment functionality for your organisation's own website.more...

  • EXPENSES

    Employee expenses and mileage claims have now been made even easier to process, saving time and increasing efficiency within your organisation.more...

  • TIMESHEETS

    Gain efficiencies through minimizing costs and maximizing employee time, with zero paperwork and maximum control.more...

  • SELF SERVICE

    Rolling out Self Service to Employees and Managers presents huge benefits to everyone but there are risks.more...

  • TRAINING

    Cascade reflects the need to take each employee and assess their individual training and development requirements.more...

  • WORKFLOW

    Cascade introduces workflows, best practice workflows and authorisation routes to ensure efficiency and guarantee no task is left incomplete.more...

  • MOBILE APPS

    Cascade's Mobile Apps module allows you the HR team and your organisation to engage even further with your employees.more...

Related Posts

Book a free demo

Call 0113 230 8600

Get a Free Info Pack

ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 

CONTACT CASCADE HR