CASCADE TV > The Client Services Team Overview
My names Heather Vitty, I am the Client Services Director at Cascade. I am in charge of all the customer service side of Cascade, so once an order comes in – it comes into my team. We then process the order, so that’s through projects, through the consultancy side and also the service desk.
Once a project has been implemented, the customer is then passed onto an account manager, who also come under my remit to help keep continuity throughout the whole lifespan of a customer at Cascade.