CLIENT STORIES > SLP – HR Software Case Study
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SLP is actually the trading name of Ellistons LLP which is a long established solicitors’ practice operating from newly extended and modernised headquarters in Stanmore. It consists of three other offices in Watford (serviced by sister practice Bernard Elliston Sandler & Co), Harefield and Brentwood. The firm employs over 120 people with some 40 admitted and nonadmitted fee earners, plus 80 support staff.
SLP makes continuous and substantial investment in the latest IT and quality systems, so and Cascade HR joins a range of other business solutions designed to ensure SLP leads the way, both for internal and client facing activities.
The practice has a bias in favour of property law; in respect of commercial and residential conveyancing on the one hand and its specialist, secured lending offices on the other. Moreover, the recently strengthened commercial property department is able to undertake work of all types, ranging from the acquisition or disposal of large scale investment properties to more routine grants and renewals of leases on behalf of landlords.
Whatever work is undertaken, the objective is always to deliver a cost-effective service of the highest quality and at the fastest possible speed to the clients. Consequently, SLP’s employees are paramount to the success of the business. Cascade HR has proven to be an essential tool allowing SLP to ensure that their employees are best equipped to deliver their services.
SLP’s aims and objectives were outlined in advance. Understanding precisely what the firm was seeking before selecting a system was an essential step in achieving the goals set out for HR Management.
As SLP had recognised a need to evolve and develop its HR function it was essential that the system was easy to use. The most powerful features are useless unless they are straightforward to administer and accessible.
As a modern, professional business, SLP has a culture of taking advantage of the latest proven technologies to ensure effectiveness is maximised and the best possible service delivered to employees and clients. In this case a key requirement was the facility to use the full functionality of the HR system from any location, be it the office, other offices, via mobile or from home.
SLP needed to put procedures in place to standardise everything and wanted a system that would help to do this. A busy professional services organisation like SLP has a multitude of processes occurring constantly every day and managing these processes, not just to ensure that they happen but also, crucially, that best practice is followed, is core to the effectiveness of the organisation.
Of course, SLP’s success isn’t accidental. Planning for the future and implementing new systems and skills in response to ever changing needs supports the drive for change and improvement. This applies to the HR system also and SLP recognised early in their sourcing project that they must have a system that could grow with the company as its requirements changed.
This growth would be two fold. Firstly the system must be well supported by a dynamic supplier who had a culture of investing in new technology and developing ever increasingly useful functionality based on client feedback. Secondly it was absolutely core to the success of the project that SLP would be able to configure the system themselves to realise the specific needs of their business.
Collating all of the HR data into one system rather than multiple spreadsheets and then maintaining it accurately is a means to an end. This delivers data which allows accurate and informative management and ad hoc reporting which in turn will allow HR and management to take real world action to improve and concentrate the business.
Previous reporting was time consuming, inaccurate and unreliable. SLP also wanted a system with powerful security and features that were easy to use so that HR could setup and change them without help from their IT and the supplier. All employees use a computer so it mad sense to get rid of paper where possible.
SLP selected Cascade’s range of browser based .Net HR solutions after considering various suppliers in the market. Two key objectives were met immediately: the ability for all employees and managers to have access to the personnel/team records and the ability to log in to all functionality (dependent on security) from any site, including home.
Managing processes – a key objective and advantage for SLP – couldn’t be easier than with Cascade HR. Although a comprehensive yet easy to use Workflow system is provided with the system, simple processes such as holiday requests are extremely straightforward to configure and roll out using Authorisation Routes. All holidays are now requested through the system, for example, with manager authorisation. A sickness absence procedure is also now in place using the absence screen and workflow.
All employee data, including documents, is held in one central place meaning standard reports and queries can now be easily produced for management meetings, managers are better informed and next step actions can be taken appropriately. SLP has set up Standard Document templates for consistency and best practice across the business. SLP and Cascade have also developed an excellent working relationship which will help to ensure that SLP’s investment in Cascade continues to deliver results and benefits for many years. SLP can be found at www.slp.uk.com.