(Sarah Lowe – HR Manager, SIKA Ltd) My name’s Sarah Lowe, I’m the HR Manager for SIKA Ltd. Whether you’re a HR professional, a business leader, or decision maker within that framework, change is going to affect you in some way. I want to tell you a little bit about the objectives we had for the Change Programme. How we used software to help manage that change, and then I want to come back to those objectives that we set and have a look the key outcomes.
(Heather Vitty – Client Services Director, Cascade) From my point of view I think it’s really important that not only do I understand from a customers point of view what we need to do as a business but also from a prospects point of view. And being here at the show today, means I can get a good insight into what customers and our prospects really require from Cascade, and I think this helps us, as a business, to grow and especially to grow the Client Services team.