October: Client Services Team Feedback

Find out how our Client Services Team here at Cascade got on throughout October.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are some of our comments from a few of our clients in October;

Clarke Telecom Commented:

“Very good, Well Presented, Excellent pace, clear language and understandable”

Oxford Policy Management said:

“Thank you to everyone at Cascade for everything that has been done for us and with us at OPM”

Brookfield Utilities commented on our Product Consultant Hannah Lavender :

” She was calm, patient, very approachable, with excellent customer service”.


“she was great, very patient with all of the questions we had, an extremely pleasant and helpful trainer”



After any Cascade service day, whether it is consultancy or user training we ask our clients to rate us, our results speak for themselves. Let’s see their results from October…

Overall Feedback

Firstly we ask all our clients about their Product Consultant, looking more specifically at their Training Session Management, knowledge, attitude, and their presentation. We also asked about training session itself; how was the content and outline? And were they organised? We achieved 100% responses, we had only 1% selecting the ‘Poor’ response across all areas. The following graph shows the feedback gathered throughout October…


Because the little things matter…

At Cascade we fuss over the smallest of details, including; was your consultant presentable? We gather the most detailed feedback to ensure we are delivering the best standard of service possible. We have an average of over 99% positive responses, this reflects that Cascade are meeting the highest of expectations for their clients and aim to sustain this standard.

client services 2

Here at Cascade we report our feedback for our Client Services Team each month. Reflect back on our previous month’s articles to view the level of positive responses we received. To discover more about the services and training we provide at Cascade, please click here.


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Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over