October: Client Services Team Feedback

Find out how our Client Services Team here at Cascade got on throughout October.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are some of our comments from a few of our clients in October;

Clarke Telecom Commented:

“Very good, Well Presented, Excellent pace, clear language and understandable”

Oxford Policy Management said:

“Thank you to everyone at Cascade for everything that has been done for us and with us at OPM”

Brookfield Utilities commented on our Product Consultant Hannah Lavender :

” She was calm, patient, very approachable, with excellent customer service”.

 

“she was great, very patient with all of the questions we had, an extremely pleasant and helpful trainer”

Hannah

 

After any Cascade service day, whether it is consultancy or user training we ask our clients to rate us, our results speak for themselves. Let’s see their results from October…

Overall Feedback

Firstly we ask all our clients about their Product Consultant, looking more specifically at their Training Session Management, knowledge, attitude, and their presentation. We also asked about training session itself; how was the content and outline? And were they organised? We achieved 100% responses, we had only 1% selecting the ‘Poor’ response across all areas. The following graph shows the feedback gathered throughout October…

1234

Because the little things matter…

At Cascade we fuss over the smallest of details, including; was your consultant presentable? We gather the most detailed feedback to ensure we are delivering the best standard of service possible. We have an average of over 99% positive responses, this reflects that Cascade are meeting the highest of expectations for their clients and aim to sustain this standard.

client services 2

Here at Cascade we report our feedback for our Client Services Team each month. Reflect back on our previous month’s articles to view the level of positive responses we received. To discover more about the services and training we provide at Cascade, please click here.

 

Cascade HR Clients Footer, HR Software


FREE INFORMATION PACK

Cascade HR Software Brochure.

BOOK A FREE DEMO

Book a demo of Cascade HR Software.

HR SOFTWARE

  • HR

    Cascade’s Core HR solution is a powerful, proactive and dynamic solution that offers a huge amount of standard functionality” from the HR page.more...

  • PAYROLL

    Cascade isn't a HR system with a bolt on Payroll system from another supplier. Cascade is an integrated HR and Payroll solution from one supplier.more...

  • AUTO ENROLMENT

    The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...

  • RECRUITMENT

    Cascade delivers a comprehensive and powerful recruitment solution designed to reduce administration and ensure best practice.more...

  • ONLINE RECRUITMENT

    Online Recruitment represents the next generation in online recruitment functionality for your organisation's own website.more...

  • EXPENSES

    Employee expenses and mileage claims have now been made even easier to process, saving time and increasing efficiency within your organisation.more...

  • TIMESHEETS

    Gain efficiencies through minimizing costs and maximizing employee time, with zero paperwork and maximum control.more...

  • SELF SERVICE

    Rolling out Self Service to Employees and Managers presents huge benefits to everyone but there are risks.more...

  • TRAINING

    Cascade reflects the need to take each employee and assess their individual training and development requirements.more...

  • WORKFLOW

    Cascade introduces workflows, best practice workflows and authorisation routes to ensure efficiency and guarantee no task is left incomplete.more...

  • MOBILE APPS

    Cascade's Mobile Apps module allows you the HR team and your organisation to engage even further with your employees.more...

Related Posts

Book a free demo

Call 0113 230 8600

Get a Free Info Pack

ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 

CONTACT CASCADE HR




captcha