September: Client Services Feedback

Another busy month here at Cascade, find out how our Client Services Team have been keeping busy throughout September.

If you’ve had a training session with us we’d love to hear from you – Tweet us @CascadeHRMS/@CascadeHRUsers.

Here are a few of the comments from a few of our clients in September;

Valdium Commented:

“An Excellent day, Laura is so helpful, works so hard, great willingness…Very professional”

Flexitallic Ltd stated:

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“Danny was very helpful on our training session and explained everything in a way that was easy to understand”

Greenwoods Solicitors LLP commented:

“Very calm and focused, analysed everything for our particular needs, troubleshooted and amended problems well”.

After a Cascade service day, regardless if it is consultancy or user training we ask our clients to rate us, our results speak for themselves. Let’s see how they got on throughout September…

Overall Feedback

First of all we asked our clients about their Product Consultant, looking more specifically at the consultants knowledge, attitude, and their presentation. We also asked about training session itself; how was the content and outline? The consultant’s organisation? And their training session management. We achieved 100% responses, with only 1% selecting ‘Poor’ responses across all areas questioned. The chart that follows shows the feedback gathered throughout September…

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Because the little things matter…

At Cascade we focus on even the slightest of details, such as; was your consultant punctual? We gather detailed feedback to guarantee we are delivering the maximum standard of service possible. With an average of over 99% positive responses it is obvious that Cascade are meeting the highest of expectations of their clients and this is a standard we expect to sustain.

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We report our feedback for our Client Services Team each month, take a look at the level of our positive responses we received in articles from previous months. To find out more about the services and training we provide at Cascade, please click here.

 

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  • HR

    Cascade’s Core HR solution is a powerful, proactive and dynamic solution that offers a huge amount of standard functionality” from the HR page.more...

  • PAYROLL

    Cascade isn't a HR system with a bolt on Payroll system from another supplier. Cascade is an integrated HR and Payroll solution from one supplier.more...

  • AUTO ENROLMENT

    The module will bring the administratively-complex process of auto-enrolment to life, making it incredibly clear what HR and payroll professionals need to do and when. In turn this will allow each department to retain control over their own tasks at the same time as encouraging legislative compliance.more...

  • RECRUITMENT

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  • ONLINE RECRUITMENT

    Online Recruitment represents the next generation in online recruitment functionality for your organisation's own website.more...

  • EXPENSES

    Employee expenses and mileage claims have now been made even easier to process, saving time and increasing efficiency within your organisation.more...

  • TIMESHEETS

    Gain efficiencies through minimizing costs and maximizing employee time, with zero paperwork and maximum control.more...

  • SELF SERVICE

    Rolling out Self Service to Employees and Managers presents huge benefits to everyone but there are risks.more...

  • TRAINING

    Cascade reflects the need to take each employee and assess their individual training and development requirements.more...

  • WORKFLOW

    Cascade introduces workflows, best practice workflows and authorisation routes to ensure efficiency and guarantee no task is left incomplete.more...

  • MOBILE APPS

    Cascade's Mobile Apps module allows you the HR team and your organisation to engage even further with your employees.more...

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ABOUT CASCADE HR

Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 

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