Our HR System Support includes a full range of implementation, support and account management services.

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It’s not just our HR and payroll technology that stands out from the crowd - our award-winning employees and the support services they deliver, are what will really fuel your return on investment from your software


We have something in common with you, we care about employees – HR and payroll revolves around people after all. So when it comes to the members of our own team, we’ve worked hard to recruit the best in the field. Why? Because the professional services they deliver, will prove crucial to you bringing your software to life and providing the greatest possible support for your workforce.

That’s why, from your initial purchase, through to the project management, data migration, implementation, training, account management, ongoing support and maintenance of your software, we’re with you every step of the way.

Because if you use your system more effectively, the greater your return on investment will be. You’ll achieve tangible business benefits from your HR and payroll software, such as reduced absence costs, heightened staff engagement, auto enrolment compliance and strengthened labour retention figures, and with this your business will grow.

This helps our organisation develop too – word of mouth recommendations have been fundamental to the continued organic expansion of Cascade, so we’ll be sticking to this tried-and-tested people-led approach, long into the future.

What support services does Cascade offer?

Our friendly, approachable and straight-talking employees deliver incredible HR, payroll and technology insight and support, without the jargon.Before you even sign on the dotted line we are here to answer your queries however large or small, and that level of service will be maintained for years to come.We know you never want to make the wrong decision, so we’ll always be here to ensure you don’t.

Here we showcase the different services that we have to offer – simply click on the icon if you’d like to find out more…

Software Implementation

With almost 20 years’ project delivery experience, Cascade has a 100% success rate when it comes to implementing clients’ new HR software, or integrated HR and payroll systems, on time and to budget.

Project methodology

A designated project manager will be responsible for the successful deployment and roll-out of your software, to ensure all of your implementation goals are achieved. They’ll become your ‘right hand man’ and will work closely with you to agree and accomplish your project plan, milestones, timescales, responsibilities and deliverables.

Software Training

We’ll train you on your own HR system, using your actual data, to ensure you benefit from comprehensive training tailored specifically to the needs and quirks of your organisation. We can even advise on how best to train the wider workforce, ensuring best practice usage of the software, and strong engagement levels.

Account Management

You know your business, we know our technology. So, our clients benefit from the support and advice of a dedicated account manager, tasked with ensuring you continue to get the very best value from your HR software, or fully-integrated HR and payroll solution.

Support and Maintenance

Whether you have a simple “how do I do this?” query or a more complex operational configurational requirement, our Leeds-based service desk ensures timely responses, excellent communication and fast resolutions. Your daily operations will never be disrupted or limited, as a result of the software.

Cascade Payroll Managed Service

Don’t want the responsibility of running your own payroll, but keen to work with one trusted supplier for all your personnel requirements? You can still utilise our fully-integrated software, but our highly qualified payroll professionals can manage your payroll on your behalf.

User Groups

Network with other Cascade clients, and share ideas and knowledge with like-minded peers. Our annual user groups – with guest speakers from industry bodies such as the CIPP, plus software hints and tips from Cascade – are focused, free and fun.

Change Laboratory

Our services team proactively reviews clients’ software usage and interaction, combining their analysis with in-house technical knowledge, news of impending legislative changes and customer feedback, to fuel future software development. The innovative change lab is the nerve centre of our organisation.

Interested in what we have to offer? Why not book a demonstration with a Cascade consultant, to see how our software could work for your company?


Need some advice on how to choose the right HR technology. Read our best-practice guide to sourcing, selecting and buying the right product for you.



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Cascade HR is a well-established, award-winning provider of fully-integrated HR and payroll software. The company is renowned as much for its quality of project management and ongoing customer service levels, as it is its dynamic technology. Over 


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